ADVIA CREDIT UNION
Services we provide:
- Discovery
- Digital Strategy
- Content Analysis
- Custom Integrations
- UX/UI Design
- Website Development
- Hosting
- Support
About Advia Credit Union
Advia Credit Union has a mission to provide financial advantages to its members by providing advice, advocating for members, and offering advantages other financial institutions don’t. This is accomplished through innovative financial solutions and a new, scalable website. For this new site, Advia sought to proactively provide the quickest and easiest digital solution for members to get the best user experience. Advia is not like other financial institutions; this is illustrated in Advia’s commitment to serving the ever-changing financial needs of its members. One of its core values is to drive progress by engaging in a spirit of innovation and developing new digital service tools for its members. This led to an innovative website redesign to give members easy access to information digitally.
The Challenge
The old website was not intuitive, and the overall digital experience lacked. The lending areas of the old site for both mortgages and auto loans were not producing results. With increased in mobile traffic, the site needed an improved mobile user experience. A major challenge facing Advia’s business team was the organization and content hierarchy of the old site. The content was repetitive and text-heavy, and members were confused about where to find the information they sought. Other obstacles included Advia’s team being unable to easily update the content and structure of the pages on the old website.
Goals for the New Site:
- Improved navigation layout
- Measurable enhancements
- Increase time spent on the website
- Meets brand standards with redesign
- Increase overall visitors engagement
- Increase content management efficiency
Advia wanted to create a “one-stop” resource center to educate members on digital banking—including forms, links, documents, and video tutorials. Two goals for the new Advia Credit Union website were simplifying content and allowing self-service for members. Advia did not want to reinvent the wheel in terms of UI but wanted to deliver a better digital experience to its members and potential new members. The new website provides a clean and clear navigation experience to eliminate clutter and confusion.
The Right Platform
SilverTech reviewed several CMS/DX platforms with Advia. Progress Sitefinity was the chosen platform, giving Advia a fully optimized digital experience. Using the page templates on the Sitefinity platform allows Advia to accomplish the goals for the new site by enhancing the design and layout of the website with ease. The new website improves the user experience with the use of properly placed navigation buttons and call to actions (CTAs) clearly directing users through the content on the page to the sub-pages. Advia’s site has an engaging navigation and advanced filter functionality allowing users to get to the content they are looking for with ease. Additionally, the Advia content team can seamlessly update and create pages within the Sitefinity CMS, keeping the website current and relevant.
RESULTS
Why Progress Sitefinity is a Great Choice for Authenticated Portals
3/6/25
In the crowded landscape of Digital Experience Platforms (DXP), many businesses assume that being in the Leader quadrant of Gartner’s Magic Quadrant is the ultimate measure of success and other quadrants don’t matter. However, for organizations looking for an agile, cost-effective, and easy-to-use solution, we find Progress Sitefinity's placement as a Niche Player impressive.
Unlike Leader quadrant solutions, which often come with higher total cost of ownership, long implementation cycles, and steep learning curves, Gartner’s 2025 Magic Quadrant report for the DXP market indicates that Sitefinity is a powerful, scalable, and intuitive platform without unnecessary complexity. This makes it an ideal fit for mid-market and enterprise businesses that need an authenticated customer or partner portal—without the delays and costs that often come with higher-tier DXP platforms.
Sitefinity’s Position in the Magic Quadrant Matters
Gartner’s 2025 Magic Quadrant for DXPs evaluated 17 vendors, each with strengths and weaknesses. While many of the "Leaders" in the report focus on massive enterprise-scale solutions with extensive customization options, they also come with higher licensing fees, more costly development resources, and ongoing maintenance that can eat into ROI for years.
By contrast, one of the reasons we’ve chosen to partner with Sitefinity is that it offers a flexible and efficient alternative that delivers real value to businesses faster. Here’s how:
• Lower Cost of Ownership – Compared to high-end DXPs, Sitefinity offers robust features without excessive licensing fees, making it a cost-effective choice for organizations that want to maximize ROI quickly.
• Faster Time to Value – The platform is known for rapid implementation and ease of use, allowing businesses to get up and running faster. We’ve accelerated the time to market and time to value even further by developing industry-specific, preconfigured modules and widgets that can trim months off development cycles.
• Simplified User Experience – easy to use and gets better and better with each release.
• Scalable and Flexible – Whether it’s a customer portal, partner portal, or a full digital ecosystem, Sitefinity integrates seamlessly with CRM, ERP, and payment systems, making it adaptable to business needs. That’s why our strategists and developers especially love it for custom portal solutions.
SilverTech: A Proven Sitefinity Partner for Portal Development
As Sitefinity’s Digital Agency Partner of the Year for two consecutive years, SilverTech has helped businesses build and customize authenticated portals that improve customer engagement and streamline operations. Unlike other agencies that leverage Sitefinity solely as a CMS, SilverTech’s advanced engineering teams have extended Sitefinity’s capabilities across many companies’ entire ecosystems. Successfully integrating Sitefinity with CRM, MA, ERP, Commerce, and other business functions, we have created secure, integrated, and high-performing digital experiences.
Here are a few Sitefinity capabilities that make it an excellent choice for portal development:
- Personalization – Deliver tailored content based on user roles and behavior.
- Integrations & API Connectivity – Easily connect with CRMs, ERPs, and third-party systems.
- Secure Self-Service – Enable secure logins, account management, and transactions. The Sitefinity product line is SOC2 and SAMM certified and offers HIPAA and GDPR compliance.
Portal Site of the Year: Palmer Gas & Oil
A great example of Sitefinity’s value in action is SilverTech’s work with Palmer Gas & Oil. Palmer needed a modern, user-friendly customer portal to replace an outdated system that was frustrating for users. SilverTech developed a custom Sitefinity-based portal that:
- Improved Self-Service Options – Customers can easily manage their accounts, pay bills, and request service without needing customer support.
- Integrated Seamlessly – The portal connects with BlueCow CRM and QualPay for automated transactions and streamlined business operations.
- Increased Efficiency – By reducing friction in the customer experience, Palmer Gas & Oil saw improved customer satisfaction and fewer manual processes for staff.
Final Thoughts
Sitefinity’s placement as a Niche Player validates that the platform can and will deliver for businesses that want a powerful digital experience without unnecessary costs and complexity. As Partner of the Year, SilverTech knows how to turn Sitefinity’s capabilities into true business value for our customers.
If your organization is looking for a smarter, more cost-effective way to improve digital experiences or build customized customer/employee portals, let us know and we’d be happy to help.
