Community West Bank
Services we provide:
- Discovery
- Strategy
- UX/UI design
- Website development
- Xperience by Kentico implementation
About Community West Bank
CWB is a large community bank in southern California with over 20+ locations and a track record of financial strength, security and stability gained over its 44 years in business. CWB has set itself apart from other banks by its people, dedication to client advocacy, exemplary "relationship banking," strong community support and a mission to exceed expectations. With a passion for providing customized solutions, the merger drove the decision to revamp their digital services to better serve their customers.
The Process
In an era where digital presence is critical to financial institutions and mergers are frequent, the successful merger of Community West Bank (CWB) and Central Valley Bank (CVB) depended on a robust and well-executed digital strategy, critical to providing a seamless user experience for customers and employees. SilverTech, leveraging its expertise in Xperience by Kentico website development, customized a digital solution that unified the brands of these two banks into one cohesive user-friendly digital experience in just 4 months from start to launch.
The Challenges
The merger of CWB and CVB presented unique challenges, particularly in integrating two distinct digital landscapes into a single cohesive website. The biggest challenges included:
- Differing Content Strategies: CWB's site was optimized for SEO with a rich content library, while CVB's site focused more on detailed product pages. Balancing these different content approaches was crucial.
- Short Timeline: The project needed to be completed with a demanding timeline, delivering a high-quality, functional website, from planning to launch in less than four months.
- Outdated Technology: The old CWB site suffered from poor mobile optimization, slow speeds, outdated information, and a lack of interactive features. This hindered customer engagement and usability.
Goals for New Site
SilverTech identified four main goals for CWB's new website with the main goal of unifying the brands. The merger of the two banks presented a unique opportunity to take advantage of the best from both brands.
Solution and Implementation
Based on the insight gained, SilverTech devised a comprehensive strategy roadmap to address the challenges and deliver a seamless digital experience for the bank merger. It was SilverTech's recommendation that Kentico's newest hybrid CMS platform Xperience by Kentico would be the best solution for the new website. Xperience with robust features and functionality allowed SilverTech to create an exceptional digital user experience efficiently for CWB.
The Key components of the solution include:
- Unified Content Strategy: SilverTech developed a content migration plan that combined the SEO-rich content from CWB with the detailed product information from CVB. This approach ensured that the new site would benefit from both banks' strengths while avoiding duplication and inconsistencies.
- Modern Design and Functionality: The new website was built with Xperience by Kentico, featuring a modern, responsive design to enhance user experience across all devices. Key features included:
- Enhanced Interactivity: Interactive elements and engaging content to improve customer interaction and retention
- Improved CTAs: Clear, strategically placed CTAs to guide users through the site effectively
- Technical Upgrades: Faster loading speeds, improved reliability, and mobile optimization to ensure a smooth user experience
- New Functionalities: Inclusion of essential tools like product comparison tools, branch locator and more
- Accelerated Development Timeline: Despite the tight timeline, SilverTech employed agile development practices to ensure timely delivery without compromising quality. The team worked in sprints to continuously test and refine the site, leading up to a successful launch within the four-month timeframe.
HIGHLIGHTS
SilverTech's Anoop Sandhu Named Progress Sitefinity Champion & Developer of the Year
3/26/25
Bedford, NH - March 20, 2025 - SilverTech, an award-winning digital experience agency, proudly announces that Anoop Sandhu, Director of Technology, has been selected as a Progress Sitefinity Champion. In addition to this prestigious recognition, Sandhu has also been named the Progress Sitefinity Developer of the Year for his outstanding contributions to the platform and the development community.
As a Progress Sitefinity Champion, Anoop Sandhu joins an elite group of global technology leaders recognized for their expertise, innovation, inspiration, and commitment to the Sitefinity community. This honor reflects his deep technical acumen and thought leadership in advancing Sitefinity's capabilities to drive impactful digital transformation for SilverTech's clients.
SilverTech Becomes the Only Partner with Three Progress Sitefinity Champions
With this announcement, SilverTech now holds the unique distinction of being the only Progress Sitefinity partner to have three Champions on its team-- Anoop Sandhu, Derek Barka, and Jeff McPherson. This reinforces SilverTech's position as a premium Sitefinity partner and Progress Digital Agency of the Year winner 2 years in a row, underscoring the company's dedication to delivering cutting-edge digital solutions.
"We are incredibly proud of Anoop for this well-deserved recognition," said Jeff McPherson, CDO of SilverTech. "His expertise and innovation have been instrumental in our success with Sitefinity, and having 3 Champions on our team is a testament to the caliber of talent at SilverTech."
Progress Sitefinity Champions are selected based on their technical excellence, thought leadership, and active participation in the Sitefinity community. SilverTech's continued success in this program highlights the company's unwavering commitment to staying at the forefront of digital experience technology.
For more information about SilverTech and its award-winning Sitefinity expertise, visit www.silvertech.com.
About SilverTech
SilverTech is a leading digital experience agency redefining how businesses engage with their customers. Founded in 1996, the national agency is changing the game for clients who seek an unexpectedly enjoyable experience to solve even the most complex business challenges. SilverTech sets the bar higher when it comes to smart and satisfying client-agency partnerships. Services include digital marketing, user experience strategy and design, advanced web and application design and development, data and technology integration, and digital business consultation. Clients include national and global brands such as Allison Transmission, Nova Scotia Power, Drexel University, The State of New Hampshire, Georgia Pacific, Renown Health, United Community Bank, Fulton Bank, and others.
