SENTINEL
Services we provide:
- Discovery
- Strategy
- UX/UI design
- Website development
- Kentico implementation
About Sentinel
Sentinel is one of the largest employee benefits providers in the Northeast with 4,000+ clients and more than 250,000 plan participants. Sentinel partnered with SilverTech for their website redesign to accentuate their competitive advantages to other providers and strengthen brand messaging and company culture online. Additionally, they wanted to highlight Sentinel as a one-stop-shop benefits provider for employers and employees. Sentinel sought SilverTech’s expertise to create an experience geared towards the individual including storytelling elements through iconography, lifestyle-type imagery, and testimonials on their website.
The Process
Sentinel chose SilverTech’s recommendation of Kentico for several reasons. What appealed most to them was the easy-to-use interface for content editors, the ability to tag content clearly and effectively for multiple user groups, varied ability levels/place in the sales funnel, and the platform’s marketing automation abilities. Since the main goal of this website redesign was to create lead generation, the power and customizable functionality of the Kentico CMS coupled with the easy-to-use personalization and marketing automation features was a no brainer for Sentinel.
The Challenges
SilverTech faced several challenges throughout working on this project. One of the pains of Sentinel’s old site was that the homepage was difficult to use, asking users to act before understanding who Sentinel is. The new website clearly communicates the Sentinel brand before asking users to act. Another challenge that SilverTech faced was placing educational materials and related resources in a location and manner on the website that would be the most beneficial to users. This would make it easy for users to find information on their own and eliminate the need for Sentinel to send users direct links to the information. Sentinel loves the new website and SilverTech was able to address all the challenges of the old website.
RESULTS
Increasing Website Conversions: Best Practices
8/1/24
What Does a Website Conversion Rate Tell You?
A website conversion rate reflects the performance and effectiveness of a website’s user experience. A website must be built in a way that caters to an audience’s preferences and goals during each session. Factors like the amount of time it takes to complete a task, the simplicity of the steps involved, and the accessibility of relevant information affect the ease-of-completion, and therefore, conversion rates.
Tips for an Optimal Conversion Rate
- Improve site organization – Make sure people are finding what they need. If users are unable to efficiently find information on a website, they are less likely to stick around to try and figure it out. At least 89% of users will shop with a competitor after poor user experience. Maintaining clear and organized navigation to link text, buttons, and menus creates an easier experience for users to find the information they need.
- Optimize paths to conversion – Strong Calls to Action (CTAs) guide user behavior and drive action on a website. The clarity of instructions such as “Buy Now” and “Read it Here” will help users understand exactly what they should do next and reduces hesitation and confusion. For increasing conversion rates, its best to place CTAs in obvious areas of a webpage, such as above the fold.
- Create a personalized experience – Curate a user experience with relevant content that appeals to users. It’s no surprise that people want to spend more time on a website that is tailored to them. Greater personalization extends site visit time and builds trust so users will want to keep coming back to the website.
- Stay in the know – There are multiple conversion rate metrics you can use to measure your goals including Click-Through Rate (CTR), Cost Per Conversion (CPC), Average Time on Site, and Bounce Rate. It’s important to maintain necessary tracking to ensure your site is optimized and converting well. Some web analytics tracking resources include Google Analytics and Google Tag Manager. These tools make it easier to define and track key metrics such as conversion goals and KPIs (Key Performance Indicators).
As an established digital agency SilverTech is well prepared to help you reach your conversion goals. When it comes to website organization and navigation our team of strategists are experts. We get to know your brand and implement personalization to create a better user experience. By using web analytics and tracking, our strategists can help you drive results and stay on track.
